Terms & Conditions

Terms & Conditions

Estimates and Quoting

Our minimum charge for any job is $110.00 (this can be a combination of rooms, hallways, stairs etc).

The price for our services given to you over the phone / email is subject to inspection of the job before work commences.

When our technicians arrive at your premises they will inspect the areas you have told us about.

The technician will then inspect the carpet and stains before work commences.

The technician will also confirm the price with you before work commences.

Most of the time the price given over the phone does not change.

The technician will sometimes quote extra after inspection when the following occurs;

  • There are extra rooms that we were not told about.
  • The rooms are larger than what would reasonably be expected from your initial description.

 

Access to Your Premises

If access to the job is 2 flights of stairs or more (30 stairs or more) from the ground, a difficult access fee will be charged of $25.00 (Inc GST).

 

Spotting and Stain Removal

Normal spots and stains are included in the cleaning price.

Advanced stain removal is not included in the cleaning price such as;

  • aged cordial
  • curry
  • rust stains
  • urine etc.

If difficult stain removal procedures are required these will be quoted before work commences.

Clean Cut Carpet Cleaning does not guarantee stain removal for permanent stains.

 

General Conditions

All prices include GST.

Prices for a room are to a maximum of 14m2.

A small hallway is to a maximum of 7m2.

Combined Lounge dining area is considered as 2 rooms.

If we attend your job and there is nobody to give us access, we will attempt to telephone you. If you cannot be reached, we will wait a maximum of 15 minutes. We will leave our calling card in your front door, and you will need to re-appoint with us at a more convenient time.